HCM Solution For ITES

IT Enabled Services or its more common nomenclature - Business Process Outsourcing was a 27.7 billion USD business, globally in 2013 and has been growing steadily since. As companies seek to outsource their business and knowledge processing to more specialized or low-wage destinations around the world, a number of BPO companies are mushrooming all around the world.

HR Challenges in the ITES Industry In India

  • Lack of adequate skilled workers to fill the vacancies

  • Mismatch between skill sets of hired candidates and what the role requires.

  • Increased and unreasonable expectations from customer companies

  • Poor integration of HR with Business Strategy

  • Change management in the face of evolution of the business

  • Low brand perception of BPO jobs

  • Low clarity when it comes to employee training

  • Disparity in wages for BPO jobs among companies

  • Attrition, retention and motivation of employees

  • Poaching and regressive strategies by competitors

PeopleWorks HCM Solution for the ITES Industry

  • Replicate information, processes and best practices for multiple teams and role profiles

  • Reduce people dependency and build scalability into the business

  • Undertake manpower planning for business continuity

  • Productivity enhancement features for maximum resource utilisation

  • Manage training, performance management and recruitment better

  • Create a motivated workforce by building an organised HR framework